FAQ

What types of candles do you offer?

TiAura&CoCandles specializes in artisanal candles that feature a variety of captivating scents. Our offerings include unique fragrances such as Berry Bliss Martini and Expresso Yourself, designed to enhance any environment and occasion.

How are your candles made?

Our candles are crafted using high-quality materials to ensure a clean and long-lasting burn. We prioritize the use of natural waxes and premium fragrance oils, which contribute to the overall sensory experience and sustainability of our products.

What is the burn time of your candles?

The burn time of our candles varies depending on the size and formulation. On average, our standard-sized candles have a burn time ranging from 30 to 50 hours, allowing for extended enjoyment of their delightful scents.

Are your candles safe to use?

Yes, our candles are formulated with safety in mind. We utilize non-toxic materials and conduct thorough testing to ensure that our products meet safety standards. However, it is essential to follow the provided safety guidelines during use to maximize safety and performance.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be in its original condition and packaging. For more details, please refer to our return policy.

Can I exchange my candle for a different scent?

Exchanges can be facilitated by returning the original item and making a separate purchase for the desired scent. This process ensures that you receive the product you prefer while adhering to our return policy.

Do you offer international shipping?

Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at shopifypersian@gmail.com. We strive to respond to all inquiries promptly and efficiently.